Refund Policy
Last updated: March 23, 2026 | Applies to all BudgetCoinz ATM locations
BudgetCoinz is committed to transparency. This page outlines your refund rights by state. Cryptocurrency transactions are generally irreversible—but depending on your state of residence, you may have specific legal protections in cases of fraud.
General Refund Policy
Cryptocurrency transactions completed at BudgetCoinz ATMs are final and irreversible once the transaction has been broadcast to the blockchain. BudgetCoinz cannot reverse, recall, or recover cryptocurrency that has been sent to a wallet address. However, in limited circumstances — including fraud — we may be able to assist if you contact us before the transaction is confirmed, or if your state law provides specific refund rights.
To request a refund or report fraud, contact us immediately:
- Phone: 800-540-3220
- Email: support@budgetcoinz.com
Minnesota Residents
Minnesota Fraud Refund Rights (New Customers)
Under current Minnesota law, a new customer may be entitled to a full refund for transactions made during the customer's initial 72-hour new-customer period if:
- The customer was fraudulently induced to engage in the transaction(s), AND
- Within 14 days of the last transaction during that 72-hour period, the customer contacts both BudgetCoinz AND a government or law-enforcement agency regarding the fraud.
If these conditions are met, BudgetCoinz will issue a full refund of all amounts paid, including all fees. No administrative fees or penalties will be deducted from qualifying fraud-induced refunds for eligible Minnesota customers.
IMPORTANT: This statutory refund right applies to new customers (within your first 72 hours). Your 14-day reporting window begins on the date of the last transaction during that 72-hour period. You must contact both BudgetCoinz AND a government or law-enforcement agency.
Minnesota Non-Fraud Refund Requests
For non-fraud refund requests, a refund is only available if cryptocurrency has not yet been sent. Requests must be submitted within 14 days of the transaction. Administrative fees of up to 25% may apply to approved non-fraud requests.
Minnesota Customer Definitions & Limits
| Customer Type | Definition & Limit |
|---|---|
| New Customer (first 72 hours) | A consumer who has been a customer for less than 72 hours from the time of their first completed transaction. Daily limit: $2,000. |
| Existing Customer (after 72 hours) | A consumer who has been a customer for more than 72 hours. Daily limit: determined by BudgetCoinz in compliance with applicable federal law. |
Colorado Residents
Colorado Fraud Refund Rights
Under Colorado law, a customer may be entitled to cancel and receive a full refund for a virtual currency transaction if ALL of the following conditions are met:
- The transaction was the customer's FIRST virtual currency transaction, AND
- The transaction was sent to a wallet or exchange located outside the United States, AND
- Within 60 days of the transaction, the customer contacts both BudgetCoinz AND a government or law-enforcement entity, AND
- The customer submits proof of fraud.
If all conditions are met, BudgetCoinz will issue the refund within the timeframe required by Colorado law after verification is complete. No administrative fees will be deducted from qualifying Colorado fraud refunds.
IMPORTANT: This right applies to first-time virtual currency transactions only. You must contact both BudgetCoinz and a government or law enforcement entity within 60 days and provide proof of fraud.
California Residents
California Refund Policy
We did not identify a California-specific kiosk fraud refund window in the California Digital Financial Assets Law kiosk provisions reviewed here. If you believe you were the victim of fraud, contact BudgetCoinz immediately at 800-540-3220.
| Customer Type | Daily Limit |
|---|---|
| New Customer (first 7 days) | $2,000 per day — applies from first transaction date through day 7. |
| Existing Customer (after 7 days) | $10,500 per day — applies after the initial seven-day period. |
BudgetCoinz Compliance and Policies
BudgetCoinz will comply with all applicable requirements under the California Digital Financial Assets Law (Cal. Fin. Code Section 3901 et seq.), including digital financial asset business activity licensing requirements effective July 1, 2026.
California daily transaction limit: $1,000 per day (effective January 1, 2024, per California Financial Code Section 3902).
California fee cap: BudgetCoinz will not collect charges exceeding the greater of: (a) $5.00, or (b) 15% of the U.S. dollar equivalent of the transaction at the time the customer initiates the transaction (Cal. Fin. Code Section 3904).
Wisconsin Residents
Wisconsin Refund Policy
Wisconsin does not currently have a specific statutory fraud refund window for virtual currency kiosk operators. If you believe you were the victim of fraud, contact BudgetCoinz immediately at 800-540-3220 and file a report with your local police department.
BudgetCoinz follows applicable Wisconsin money transmission requirements and Wisconsin DFI guidance regarding anti-fraud controls, transaction limits, and fraud warnings. Wisconsin requirements may change as legislation and regulatory guidance evolve.
Wisconsin daily transaction limit: $2,000 per day for all customers (per Wisconsin DFI guidance).
How to Report Fraud — All States
If you believe you were the victim of fraud involving a BudgetCoinz ATM:
- Step 1: Call BudgetCoinz immediately at 800-540-3220 or email support@budgetcoinz.com.
- Step 2: File a report with your local police department or a government agency and obtain a case/report number.
- Step 3: Gather documentation: transaction receipt, wallet address used, and any communications with the scammer.
- Step 4: Submit your refund request to BudgetCoinz referencing your police report number.
This refund policy does not constitute legal advice. State laws and regulatory guidance are subject to change. BudgetCoinz recommends consulting a licensed attorney for specific legal guidance.
Questions?
- Phone: 800-540-3220
- Email: support@budgetcoinz.com
- Website: budgetcoinz.com/help
Fee structures and transaction limits are subject to change. The ATM screen always reflects the current applicable fees and limits at the time of your transaction. This disclosure does not constitute legal advice.